Policies

DELIVERY STANDARDS:

The Special Dress Company makes every effort to ship all orders within 3 days of receipt. Express Shipping is available upon request. In the event that we are not able to ship your order within 3 days, we will notify you of when the item (s) will be available and you may choose whether you wish to wait or to cancel your order.

Orders going to Destinations inside of the EEC will be processed and shipped from our London Office.

Orders going to Destinations outside of the UK or the EEC, will be shipped in the most cost effective manner and you will be notified of the charges prior to shipping. You will be asked to accept or decline the shipping method and charges at that time.

PRIVACY STATEMENT:

Privacy is a very serious matter for The Special Dress Company. It is true that in order to process your request, we must know basic contact information such as your full name, address, e-mail address, and method of payment. All required information is kept internally and is never shared with third parties.

RETURN POLICY:

We will gladly accept non Special Occasion merchandise returns for a refund or exchange within 14 days of the date of purchase. We are sorry but we cannot accept merchandise returns for credit, exchange or refunds after the initial 14 day period. Please retain the shipping box and all paperwork received with your order until you have inspected the items and are completely sure you are satisfied with them.

If you are not completely satisfied with any item please email us at info@specialdresscompany.co.uk, or call us in London on 020 8876 8075 for a return authorization number. No returns can be accepted without a valid authorization number on the package. Then simply return the item in the original shipping box with the completed return form supplied, to the address indicated. Be sure that all of the hang tags are still on the garment. Garments cannot be returned once they are worn. Special Occasion Wear (this includes, but is not limited to, Bridesmaid, Flower Girl and Christening) cannot be returned for Credit or Refund . You may exchange Special Occasion Wear for a different size within 14 days of receipt. All Promotional Priced sales are final.